Help
Support & FAQ
Answers to common questions, and how to reach us.
Frequently asked questions
Which platforms are your games on?
Catsequences! and Moonpop Garden are launching on Android and iOS. Recipe Rage is planned for phones (coming 2027).
Where is my progress saved?
On your device only. We don't run accounts or cloud saves, so uninstalling a game or clearing its app data deletes your progress, and progress does not move between devices.
I bought Remove Ads. How do I get it back on a new phone?
Open Settings in the game and tap Restore Purchases while signed in to the same Google Play or Apple account you bought it with. See Remove Ads & refunds.
Does Remove Ads remove every ad?
It permanently removes banner ads and the ad breaks between levels. Bonus videos stay available, but they're always optional: nothing plays unless you tap the button.
How do I get a refund?
Purchases go through Google Play or the App Store, so refunds are handled by them under their policies. See Remove Ads & refunds.
Is Catsequences! safe for my child?
Catsequences! is set up as a child-directed game: ads are never personalised, there is no tracking, enabled banner ads and bonus videos are strictly family-safe, and a grown-ups question appears before any purchase or link out of the game. Read the studio privacy policy.
How do I change my ad or privacy choices?
In the game, open Settings and choose Privacy Choices.
How do I delete my data?
See data deletion. Short version: there is no account, and uninstalling removes the game's data from your device.
The game crashed or I found a bug.
Email support (address below) with your device model, OS version, the game version (shown at the bottom of Settings) and what happened.
Still stuck?
Email playcenterstudio@gmail.com. We usually reply within 2 working days.